Terms and conditions of Service
These terms and conditions apply to the medical services provided directly by Dr. Conrado Enrique Trapero Velderrain and to the use of his official website.
The first section outlines the terms related to Dr. Trapero's medical practice, including payment policies, cancellations, patient responsibilities, and the handling of medical information. These policies are designed to ensure safe, ethical, and professional care for every patient.
The second section refers to the use of Dr. Trapero's official website, which serves as a digital platform to facilitate access to in-person or virtual consultations, manage payments, store information, and communicate with the medical team. It may also include services offered by third parties, for which the user assumes full responsibility.
Both sections must be read and accepted by anyone interested in using Dr. Trapero's services or browsing his website. By using any of these services, the patient or user acknowledges and expressly agrees to these terms and conditions.
I. TERMS AND CONDITIONS OF DR. CONRADO TRAPERO'S MEDICAL SERVICES
1. No Refunds
All payments made for medical services with Dr. Conrado Enrique Trapero Velderrain are final and non-refundable. This policy applies without exception and covers the following:
- Initial and follow-up medical consultations.
- Preoperative tests requested or performed as part of the surgical process.
- Deposits or full payments for scheduled surgical procedures.
- Medications, medical products, or cosmetic products purchased directly from the clinic.
The patient accepts this condition upon confirming their appointment or procedure.
2. Cancellations and Rescheduling
Appointments can be rescheduled without penalty if requested at least 48 hours in advance. In such cases, the payment will be retained as a credit for a new date.
Cancellations made with less than 48 hours' notice are not eligible for a refund or rescheduling.
Each patient may reschedule an appointment a maximum of three times. After this limit, a new payment mustbe made to book another appointment.
For surgical procedures, if the cancellation is made with less than seven (7) calendar days' notice, the corresponding payment will not be refunded under any circumstances.
3. Preoperative Tests and Laboratories
To ensure patient safety and proper medical evaluation, the following applies:
- Preoperative tests performed outside of Culiacán or by doctors not authorized by Dr. Trapero will not be accepted.
- All tests must be conducted at specific laboratories designated by the medical team.
- Test interpretations will be carried out by an internist appointed by Dr. Trapero.
Failure to comply with this policy may result in the suspension or rescheduling of the surgical procedure.
4. Patient Responsibilities
The patient is responsible for providing truthful and complete information about their health. By using Dr. Trapero's services, the patient agrees to:
- Inform the team about medical history, previous illnesses, current treatments, and the use of medications, supplements, or recreational substances.
- Strictly follow all pre- and post-procedure medical instructions.
Dr. Trapero and his team are not responsible for complications resulting from the omission, alteration, or falsification of information provided by the patient, nor for failure to follow medical instructions.
5. Treatment Modifications
At any time, and if medically necessary, Dr. Trapero may modify or suspend the use of medications, supplements, or any other substances that pose a risk to the patient's health or compromise the results of the procedure.
The patient accepts such modifications as part of medical practice and prioritizes their health and safety.
6. Responsibility for Third-Party Services
Dr. Trapero is not responsible for services provided by third parties outside of his medical team. This
includes, but is not limited to:
- Recovery houses.
- Post-surgical therapies such as lymphatic drainage or massages.
- Private nursing services.- Providers of products or services not directly indicated by Dr. Trapero's team. The patient assumes full responsibility for choosing, contracting, and the outcomes of any complementary services not supervised by the medical team.
7. Contact and Communication Channels
The official channels for information, follow-up, or questions are:
Assistance is provided during the business hours established by Dr. Trapero's team. In case of emergencies, the protocol previously communicated to the patient during their care process will be followed.
II. TERMS AND CONDITIONS OF USE OF DR. CONRADO TRAPERO'S WEBSITE
1. Website Services
Dr. Conrado Trapero's website is intended to facilitate access to his medical services through secure and efficient digital tools. Through this platform, users may:
- Schedule in-person and virtual consultations.
- Make online payments.
- Securely store information.
- Receive assistance via chat or contact forms.
- Access an informative blog.
- View a directory of specialists or complementary services.
2. Intermediation with Third Parties
Dr. Conrado Trapero's website may include information, links, or access to other healthcare services, specialists, or medical centers not directly affiliated with Dr. Trapero. While this platform may facilitate contact with such services, their inclusion does not imply they are part of Dr. Trapero's medical team.
The patient is solely responsible for deciding whether to hire any of these professionals or services. Dr. Trapero assumes no medical, legal, or administrative responsibility for any care, procedures, diagnoses, treatments, products, or outcomes resulting from the involvement of other specialists or organizations accessed through this website.3. Changes to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. When significant changes are made, we will publish the updated version on this website. Continued use of this website after any changes are posted implies acceptance of the updated terms.
4. Suspension or Termination of the Website
We do not guarantee that this website, or any of its content, will always be available or free from interruptions. We reserve the right to suspend, withdraw, or restrict access to all or part of the site for operational, technical, security, or maintenance reasons. By using our services or browsing the website, the user and/or patient fully accepts these terms and conditions.